In order to keep our commitment to you as stated
in our Mission Statement: “To provide the most efficient,
compassionate medical care, emergency and non emergency transportation
for the sick and injured residents of the Warren County Ambulance
District as well as those individuals who visit/pass through our
service area”, we must maintain a solid financial basis in
order to continue offering the high standard of service to which
the citizens have become accustomed. To maintain a solid financial
basis, we have adopted a firm but fair policy for the collection
of our patient’s accounts.
The district EMTs and paramedics will attempt to record the name
and address of your health, vehicle and/or liability insurance company
once you have been seen by the emergency room physician and have
been medically assessed. The district will attempt to bill your
insurance company directly rather that sending you a bill to forward
to your insurance company.
If we are unable to obtain the necessary insurance
information at the hospital, you will receive a letter in the mail
along with a bill. If you have insurance information, you should
notify us in writing or by calling us with the necessary insurance
information and we will gladly submit the claim to your insurance
Any and all questions regarding charges, insurance
coverage and billing issues should be directed to the Warren County
Ambulance District administrative office. Patients, guardians and/or
family members may contact our billing office by calling 636-456-8413
and following the telephone prompts. The billing staff is available
at our office to answer questions regarding patient bills for the
treatment and transportation of yourself and/or your family.
The Warren County Ambulance District does not engage
in the collection for services at the scene, while en route to the
hospital or upon delivery of the patient at the hospital.
The Warren County Ambulance District does participate
in the Medicare and Medicaid programs.
Following are the basic billing and collection
policies of the Warren County Ambulance District:
- The Warren County Ambulance District accepts assignment from
the Medicare and Medicaid programs.
- The Warren County Ambulance District will make every effort
to bill and collect payment from the patient’s insurance
- The Warren County Ambulance District will not utilize threatening
letters or similar collection tactics to collect payment for
- The primary focus of all billing messages and telephone contacts
will be to secure the insurance information of the patient(s).
- The Warren County Ambulance District utilizes an outside
collection agency only when efforts have failed in contacting
the patient for insurance information, attempting to arrange
for a plan of payment or the insurance company has failed to
pay within a timely manner.
- The Warren County Ambulance District will address cases of
financial hardship on an individual basis. Our only basic requirement
of a patient with a financial hardship is that they contact
our office and work with us cooperatively before their bill
is sent to the outside collection agency.
- Any patient who contacts our billing office and informs us
that they have a financial hardship will be offered a payment
plan to meet their individual needs.
- Any patient that states that they are unable to meet the
terms of a payment plan for the full amount of the bill will
be offered a reduction in the bill to the current Medicaid rate
of reimbursement with the balance written off as a “financial
hardship”. A payment plan for the balance due will be
arranged if necessary.
- Any request and determination of a financial hardship is
considered on an individual base-by-case basis. We reserve the
right to request documentation of the financial hardship that
my include, but not be limited to, a letter from a third party,
i.e. a social worker or a letter from the patient him or herself
detailing the hardship.
- All liability insurance claims will be billed to the liability
insurance company first. If it is a liability claim and no liability
insurance information is readily available, the patient’s
health insurance company will be billed. If the liability insurance
information becomes available following the billing of the health
insurance, the liability insurance company will be billed, with
any overpayment going to the patient or the health insurance
company depending on the insurance policy.
It is the policy of the Warren County Ambulance
District to make it as easy for you as we can regarding the billing
process. The more insurance information that you can give us as
quickly as possible, the easier this process should be.